JJ Foodservice ramps up digital customer service offering

JJ record sales

JJ Foodservice customers will soon be able to ‘Live Chat’ directly with customer services from its website or app, with the wholesaler also planning to create new digital roles in order to support the new features.

The foodservice supplier will also be introducing Apple and Google Pay to its services in the early part of this year.

Read more: JJ Foodservice introduces profit share scheme

“We’re obsessed with finding new ways to improve the customer experience, said Baris Kacar, chief sales officer for JJ.  “From how we communicate to how quickly shoppers can check-out.. Great technology still needs the best people behind it

“That’s why internally we are bumping up training to be able to truly offer the next level of customer service. We already have a fantastic team. Now we’re on track to kick off the new year with our best service yet,” he added.

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Paul Hill is the Editor of Better Wholesaling. He can be found on Twitter at @BW_PaulHill, or contacted via paul.hill@newtrade.co.uk and 07960935659.


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