TWC expands team to support growing customer base

Tanya Pepin, managing director of TWC

The TWC Group has recruited two customer support executives following the doubling of its customer base over the past 12 months.

Client services manager Kelly Pye and Olly Brown, client services executive will now join the business, with Becky Thomas also returning from maternity leave.

Read more: FWD and TWC research reveals how independent stores are competing

Tanya Pepin, managing director of TWC Group, said: “We warmly welcome Kelly and Ollie to the TWC family, and welcome Becky back. Client centricity is one of our core values as a business and these appointments will ensure we can continue to provide the highest level of customer service in the industry.

2023 was transformational for TWC.  Our customer base doubled in a year.  Every client contract which was up for renewal has renewed – for at least as long as the original contract, or longer.  And many of our clients are commissioning TWC to conduct more projects – a fascinating array of tech, data or research projects,” she added.

Avatar photo
Paul Hill is the Editor of Better Wholesaling. He can be found on Twitter at @BW_PaulHill, or contacted via and 07960935659.


This site uses Akismet to reduce spam. Learn how your comment data is processed.