JW Filshill has highlighted the collaborative effort of its team to ensure a consistent flow of availability for customers during the coronavirus pandemic.
Craig Brown, retail sales director, said Covid-19-related panic buying had put a lot of pressure on availability, and there have been replenishment issues as wholesalers across the country have struggled to keep up with demand. “We have a clear business continuity plan in place that we are implementing in a phased manner to allow us to react to government daily advice,” he said.
“We’ve been working very closely with our suppliers to get deliveries out across the KeyStore estate, delivered customers, key accounts and through our Click & Collect facility at the depot in Hillington.”
Filshill has introduced a 50-case cap on click & collect orders to ensure a “fair spread” of supply to retailers during the coronavirus pandemic. “We’re not accepting any new accounts and have put restrictions on orders via the website and app – again to allow everyone to get what they need,” added Brown.
He said the company has sourced social distancing floor vinyls and ‘sneeze’ screens for KeyStore outlets to protect staff and customers, which are rolling out from this weekend.
Advice on social distancing has also been issued to retailers and new measures to protect customers and staff using click & collect were implemented this week.
Last weekend, the senior management team joined the click & collect team to fulfil orders. “Everyone at Filshill is going that extra mile to ensure we provide the best possible service to our customers,” said Brown. “Some staff are working from home and others have been deployed to other parts of the business to ensure as few disruptions as possible to the supply chain – it really is massive, ongoing team effort.”