Henderson Foodservice has saved an estimated 10 minutes of data processing time per product following the adoption Akeneo’s Supplier Data Manager (SDM) to streamline and enhance the onboarding of its supplier product data.
The adoption of Akeneo’s SDM has allowed Henderson Foodservice to streamline how product information is collected, cleaned, enriched and shared. It rebuilt its onboarding process and created a process where product data is captured directly from suppliers based on key fields, including critical allergen declarations and dietary suitability to ensure full alignment with regulatory and customer requirements.
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Data is then uploaded by suppliers into the SDM portal where Akeneo’s inbuilt machine learning works to categorise or correct any missing attributes to ensure the mapping of data directly into the PIM. Any errors or missed information, including supporting information such as necessary certification (such as Halal and Kosher), is then automatically flagged with both the Henderson’s team and the supplier to ensure it can be rectified.
Andrea Scott, product data quality manager at Henderson Foodservice said: “This shift to supplier data manager has really empowered our suppliers to take control of the process of supplying product information with suppliers commenting that the SDM system was the easiest onboarding they’ve ever used. Additionally, it has significantly speeded up our internal processes. Product data processing times have improved dramatically – saving us an estimated 10 minutes per product. And for a business such as ours with a significant number of products, each with multiple data points, it is a real game-changer.”
