JW Filshill moves to click & collect model

Craig-Brown

Scottish wholesaler JW Filshill is moving to a click & collect ordering model for its cash and carry customers, with those who place their orders online before 2.30pm now able to collect from the depot the same day, on weekdays.

Filshill is also in the process of creating a lounge so customers can wait for their orders. This will be up and running soon.

Craig Brown, retail sales director at Filshill, explained: “We’ve transformed our business for the digital age – we have to meet the needs of our customers and allow them to conduct their business the way they want to.

“Increasingly, our customers are embracing technology and our research tells us that they want the convenience of ordering online without having to leave their stores then coming to collect their orders at a time to suit them. It also means that customers don’t have to spend precious time away from their stores loading trolleys and looking for products – we can do that for you, freeing up your time,” he added.

The company recently announced plans to relocate to a brand new, purpose-built distribution centre at Westway Park, near Glasgow Airport. Subject to planning consent, the wholesaler will move to a 120,400 sq ft distribution centre less than three miles from the current premises at Hillington. The development process is likely to take 18 months to complete.

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Paul Hill
Paul Hill is the Editor of Better Wholesaling. Paul can be found on Twitter on @BW_PaulHill, or can be contacted via paul.hill@newtrade.co.uk and 020 7689 3376.

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